Telenor Pakistan Jobs Service Operations Support Officer IT

Telenor Pakistan Jobs Service Operations Help Officer IT

Final Date to Apply:  eighth Could, 2020

Division: Telenor GSS Pakistan

Place Title: Service Operations Help Officer – IT

Job Group: 1A

Location: Islamabad

Division: DCP IT

Why do you have to be a part of Telenor Why do you have to be a part of Telenor. Telenor provides you the chance to turn out to be a talented skilled in your chosen area of curiosity. Rated as the highest employer of the nation, Telenor allows you to understand your goals in an surroundings of variety and openness to new mindsets. 
Place Associated:

Telenor International Shared Companies Pakistan, a Shared Service Centre, is a service supplier of IT Options and varied allied IT and purposeful assist providers in finance & accounts to Telenor Group firms globally. Telenor GSS Pakistan helps Telenor Enterprise Items to deal with their day to-day, non-core and repetitive processes and operations in order that they’ll focus their energies and sources on strategic initiatives that give them a aggressive edge.
Telenor GSS Pakistan is looking for to fill the place of Service Operations IT Help Officer.


  • Present glorious technical and purposeful assist to finish person
  • Guarantee well timed decision of Incidents and requests, sustaining highest degree of high quality
  • Establish and counsel areas to enhance
  • Contribute in direction of the workforce and organizational objectives
  • To work in numerous shifts, weekends and public holidays.

Your Typical day at work

  • Reply telephone calls, chats, emails and use of ticketing system for troubleshooting and assist.
  • Act as the primary level of contact to resolve or fulfill the incidents/requests associated to IT infrastructure and functions (e.g. Azure, Workplace365 full suite, Home windows 10, Trade, SFB, SharePoint on-line, Connectivity and Infra, IAM). 
  • Tickets Evaluation on every day/weekly/month-to-month foundation, identification of problematic areas, discovering a everlasting answer or to boost with related workforce/SPOC for everlasting answer.
  • Observe-up with customers and technical vendor on standing of tickets which might be ready on additional info or affirmation of decision
  • Act as level of contact for coordination with infrastructure vendor; actions associated to Citrix, Firewall ports openings, Tunneling and VPNs, {hardware} and software program configurations, entry to GSS IT techniques in Portfolio, SSL certificates, and so forth
  • Help Companies Operation Supervisor to ship on Buyer SLA
  • Keep up to date on and current the deliberate actions for the platform
  • Take part in buyer escalation conferences (with or with out distributors)
  • Problem distributors / different purposeful groups on advised workarounds and prices
  • Liable for high quality assurance/SOA compliance on deliveries
  • Reporting on every day / weekly productiveness and efficiency

Eligibility Standards

  • Training: BS(CS), BS(IT), MIT,BS(SE)
  • Certification: (will likely be given desire): ITIL V3 Basis Microsoft Associated Certifications (MCSA/MCSE)

Work expertise:

  • 2 – three years of confirmed assist expertise on Microsoft Platforms e.g. Azure, Workplace365 full suite, Home windows 10, Trade, SFB, SharePoint on-line.
  • Good understanding and expertise of  community connectivity, IT safety,  IT structure and infrastructure
  • Good understanding and expertise of ITIL framework.
  • Customer support oriented: glorious communication expertise (each written and oral) and optimistic customer-centric perspective
  • Wonderful analytical and problem-solving expertise
  • Sense of urgency and self-motivation; capability to work below stress and meet deadlines.
  • Expertise inside IT growth, outsourcing and offshore supply organizations and with Shared Service deliveries
  • Workforce participant, but additionally analytical and capable of work individually and independently. 

 Potential Profession Path:

  • Area lead in Service Operations (IT, Fin, HR)
  • Service Administration Analysts /Lead . Apply

Telenor Pakistan Jobs Service Operations Help Officer IT

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