E-mail Help Specialists at Programs Restricted talk with the shoppers for understanding and resolving queries, leaving a beautiful buyer expertise for future enterprise alternatives.
- Reply effectively to buyer inquiries by way of the digital stay chat/electronic mail program with correct data.
- Discovering decision of buyer queries by interacting with the involved departments and getting again to the shoppers with options.
- Offering data to clients for firm services and products.
- Work with administration for buyer companies initiatives and steady high quality enchancment.
- Exhibit the Firm’s Core and Development Values within the efficiency of all job features.
- Assembly all operational targets and customer support/expertise associated KPIs.
- Intermediate/A Ranges/Commencement ideally.
- 1 to four years’ expertise in customer support, the content material writing expertise is extremely most well-liked.
- Glorious written English communication and interpersonal expertise.
- Data of efficiency analysis procedures.
- Good analytical expertise in studying and listening.
- Sturdy consideration to element.
- Efficient time administration and organizational expertise.
- Work independently in addition to in a group atmosphere.
- Case/ticket administration expertise.
- Analytical and problem-solving expertise.
- Work professionally with clients and associates, treating with each enthusiasm and respect.
- Show empathy, understanding, and endurance with workers and exterior clients.
- Preserve confidentiality
- Deal with a number of tasks concurrently inside established time constraints
- Proficient pc expertise together with expertise with Microsoft Workplace Suite
Job Kind: Full-time
Wage: Rs25,000.00 to Rs45,000.00 /month
Expertise: Buyer Service: 1 yr (Most well-liked)
Location: Karachi (Required)
Language: English (Required)
Work Remotely: Sure
candidates can share their resumes at [email protected] whereas mentioning the place “E-mail and Chat Specialist” in topic line
Programs Restricted Jobs E-mail & Chat Specialist